Peach Pubs: Food and hospitality case study

Peach Pub’s journey began in 2002. As they followed their ethos of, 'every town deserves a great pub' this led Peach to open The Rose & Crown in Warwick, UK. 

Since then, they have opened a total of 20 pubs across England, which all have unique characteristics; giving them a quality of being very ‘peachy’.

Why did Peach Pubs choose Webexpenses?

The Fleece, in Witney, is just a short walk away from the Webexpenses office. As a local provider, Peach liked that Webexpenses are always on hand to help and offer a personable approach to their expense management solution.

Peach required a reliable, efficient expense management provider to completely automate their expense process. Webexpenses has helped to:

• Minimize lost and misplaced receipts
• Switch to a paper-free process
• Improve spend visibility

From manual to 100% paperless

Before switching to Webexpenses, Peach Pubs used spreadsheets to manually approve expenses. Now, with an automated process in place, Peach has a 100% paperless system and their finance team save a crucial amount of time when processing claims.

Bespoke training for all users

Peach has four pub pods which all required specific training to use Webexpenses efficiently. Peach’s Account Manager delivered a week of interactive training for the Peach team. 

From creating a claim (for users) to approving a claim (for approvers), and reporting on spend (for admins), all users were up to speed and ready to use Webexpenses - saving significant time during the onboarding process.

Categorising spend for charity work

During the UK lockdown in 2021, Peach Pubs created a ‘Pub Hub’ to categorize charity work. The hub was set up as a new location in Peach’s Webexpenses system so that costs could be allocated correctly. 

Peach raised 50k through fundraising events including coffee mornings and cake sales. Funds were donated to several charities including Hospitality Action, Mind and local hospices.

Webexpenses solution enabled Peach’s finance team to manage, keep track, and report on fundraising contributing to their charity work - and to recognize raising a significant amount of funds for a fantastic cause!

Company credit cards = improved compliance

Peach is now more compliant with receipts and can keep track of what is coming in and out of business spend. Previously, claimants often misplaced receipts and expenses were submitted at short notice.

Since introducing company credit cards, staff members can expense last-minute claims such as ingredients for Peach’s pub kitchens and not have to worry about keeping hold of receipts.

Using Webexpenses Intelligent Receipt Matching feature, users can snap pictures of their receipts on the go. Once in the system, the receipt data matches the credit card claim and is ready to submit. This feature has worked perfectly for the Peach team - freeing up more time when juggling their busy working hours.

What does the Peach Pubs team say about Webexpenses?

Louise Greenwood, Finance Manager at Peach Pubs, says:

“Life’s a lot easier with Webexpenses. The finance team can see what pubs are declaring nightly resulting in more accurate numbers. The support and account management at Webexpenses is fantastic. Whenever I have a question, the team are really helpful and responsive.”

Learn more about the Webexpenses expense management solution.